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Report released on nursing homes and long-term care

February 12, 2010

How are Florida nursing homes, assisted living and adult care facilities treating their residents? To answer that, the Office of State Long-Term Care Ombudsman in the Department of Elderly Affairs released its annual report stating ombudsmen investigated 8,363 complaints this past year (2008-2009),  605 more complaints than the previous reporting year.

Here  is some of what they found  for Southwest Florida:

258 individual cases
693 complaints investigated
280 Facility assessments completed
Top three complaints in nursing homes:
• Inappropriate or lack of resident care plan/ resident assessment
• Dignity and respect, including staff attitudes
• Failure to respond to requests for assistance
Top three complaints in assisted living facilities and adult family care homes:
• Medication administration and organization
• Dignity and respect, including staff attitudes
• Inappropriate billing/ charges

Read the entire report here: Ombudsman Annual Report