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ombudsman

Ombudsman

Training & Support

The Long-Term Care Ombudsman Program provides ongoing training opportunities for ombudsmen across the state of Florida. The program encourages professional growth and education in order to better advocate for the public they serve.

Performing Administrative Assessments

Prior to entering a long-term care facility on an administrative assessment,  ombudsmen  should remember to:

1) Review the Artifacts of Culture Change. Use this as a guide to look for examples of culture change in a facility or make suggestions to the administrator.  This is for your review and reference prior to entering a facility, and not to be used as an assessment form.

2) Go to the Agency for Health Care Administration's website and review past facility complaint surveys and annual/biannual surveys.

State Council

The State Council of the Long-Term Care Ombudsman Program serves as an advisory body to the State Ombudsman. It is comprised of one representative from each of the program's 17 local councils and meets once per quarter to discuss relevant issues, solutions and ideas pertaining to greater advocacy for Florida's frailest elders.

Training Contact Information

For additional information on training-related issues please contact:

850-414-2323 or toll-free 1-888-831-0404
Fax: 850-414-2377
email: LTCOPInformer@elderaffairs.org

Additional Ombudsman Info

Literature and other program materials
Florida Statutes
Questions? Contact Us