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Program Information for Facility Staff

The Long-Term Care Ombudsman Program is comprised of 17 local councils across Florida, all offering free, localized advocacy services.

An ombudsman is a specially trained and certified volunteer who has been given authority under federal and state law to identify, investigate and resolve complaints made by, or on behalf of, long-term care facility residents. Ombudsmen respond to resident complaints and concerns ranging from issues with medication and care administration to matters of dignity and respect. It is the ombudsman's role to protect the legal rights of residents, and assure that they receive appropriate treatment and quality care.

For contact information for the Ombudsman Program, please click HERE.
To find an Ombudsman in your area, please click HERE.
To review residents' rights, please click HERE.
To download a copy of the notice regarding access to facilities and records by Long-Term Care Ombudsmen, click HERE.
To read or print out the quarterly Ombudsman newsletter, please go to our publications page HERE.
To receive the quarterly Ombudsman newsletter via email or postal mail, please call 850-414-2323 or email us at with your request.
To see a brochure, please click HERE.

Training & Support

Ombudsmen can provide facility staff and administrators with information and services on residents' rights, the Long-Term Care Ombudsman Program's services, best practices in care administration and other relevant issues affecting the health, safety and welfare of long-term care residents.

Click HERE to request an ombudsman for an in-service training.

Discharge Information for Facilities

The following explains the federal and state requirements facilities must follow when transferring or discharging a resident.

Facilities initiating the transfer or discharge of a resident who has resided there for at least 30 days, must provide the resident with a written 30-day notice of the transfer or discharge, unless certain conditions exist.  The Agency for Health Care Administration (AHCA) has developed Form 3120-0002 for this purpose.  Facilities should complete this form, selecting one of the reasons for the action to transfer or discharge a resident listed on the form.  An explanation of the facts to support this action is required. 

If a medical reason necessitates a transfer or discharge, the form must be signed by the resident’s attending physician, the facility’s medical director or a nurse practitioner or physician’s assistant as a physician designee.  In lieu of a signature, a physician’s written order for discharge or transfer may be attached to the form. 

Pursuant to section 400.0255(8), Florida Statutes (2009), a copy of all transfer and discharge notices must be provided to the local ombudsman council within 5 days of the resident’s receipt of the notice.  Click HERE to see the list of the local ombudsman council offices with each office’s fax number and mailing address.  Please fax or mail a copy to the local office.   

Additionally, a resident has the right to request a local ombudsman review the discharge notice.  An ombudsman may request a private informal conversation with a resident after receiving a transfer or discharge notice. 

The requirements vary slightly in emergency situations or in specified other situations.  Notice must still be provided to the resident, his or her legal representative and to the local council, as soon as practicable.  Thank you for working with us to ensure that residents’ rights are promoted and protected at your facility.

For more information, please review the following laws and regulations:

Section 400.22(1)(p), Florida Statutes
Section 400.0255, Florida Statutes 
Title 42, Code of Federal Regulations, section 483