If you have concerns about the quality of life and care of a loved one residing in a long-term care facility, several resources are available to you. Below is a listing of state government organizations that may be able to assist you.
A volunteer-based advocacy organization seeking to improve long-term care facility residents' quality of life and care. Investigates complaints made by or on behalf of residents. All investigations are confidential and provided at no charge.
Call us at: 1-888-831-0404 (toll-free) or 1-850-414-2323
Email us at: firstname.lastname@example.org
Fax us at: 1-850-414-2377
Write us at: 4040 Esplanade Way Tallahassee, FL 32399-7000
Charged with providing comprehensive protective services for vulnerable adults who are abused, neglected or exploited. State law requires that reports of abuse, neglect, threatened harm, or exploitation be made to this hotline.
Toll-free : 1-800-96-ABUSE (800-962-2873)
Fax : 1-800-914-0004
Web site : http://www.dcf.state.fl.us/programs/abuse/howtoreport.shtml
Licenses and regulates Florida's long-term care facilities and provides a toll-free telephone system through which consumers may file complaints.
Toll-free: 1-888-419-3456 (Monday through Friday, 8 a.m. – 6 p.m.)
Web site : http://ahca.myflorida.com/Contact/call_center.shtml
Fax: 850- 488-6094
Provides information regarding elder services and activities in each Florida county.
Toll free : 1-800-963-5337
Web site : http://elderaffairs.state.fl.us/doea/elder_helpline.php
Investigates fraud committed by health care providers; corruption in the administration of the Medicaid program; and abuse, neglect and exploitation of the elderly, ill and disabled residents of long-term care facilities.
Toll-free : 1-866-966-7226
Web site : http://myfloridalegal.com
Fax: 850- 410-1630
Protects the public through health care licensure, enforcement, and information; is responsible for analyzing and investigating complaints against healthcare practitioners and facilities, inspecting facilities and investigating unlicensed activity.
Toll-free : 1-888-419-3456
Web site : http://www.doh.state.fl.us/mqa/enforcement/enforce_home.html